About us
Who We Are — Kemo IPTV
Kemo IPTV is an IPTV subscription service for viewers worldwide. A small team of support technicians activates every line by hand, answers setup questions 24/7 on WhatsApp, Telegram and email, and handles refunds within 7 days. This page explains how we work.
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Who runs support?
Support is run by Kemo IPTV's technicians — people, not a chatbot. They activate orders, send trial logins, walk customers through app installs and check channels that are reported down. Shifts cover every hour of the day, including weekends and holidays, because live sport doesn't stop.
Most conversations happen on WhatsApp, because it's where customers already are and because a photo of a TV screen often solves a setup problem faster than a paragraph of text. We have two WhatsApp lines (+13858857120 and +212670955312), a Telegram account (@iptv_support_center) and email ([email protected]).
Our install guides and articles are written by the same technicians. When an app changes its menus, we update the guide; every page shows the date it was last updated.
Kemo IPTV Support Desk — Setup & streaming technicians. Written and checked by the Kemo IPTV support technicians who answer setup questions on WhatsApp every day. Steps are re-tested on real devices when apps update.
| Hours | 24 hours a day, 7 days a week |
|---|---|
| Channels | WhatsApp, Telegram and email |
| Typical reply | Minutes on WhatsApp, a few hours by email |
| Activation | Instant (usually under 10 minutes after payment) |
| Refund window | 7 days after activation |
| Languages | English |
How does Kemo IPTV activation work?
After you order, you receive a Pay Now link by email. When payment is confirmed, a technician creates your line and emails the login — usually within 10 minutes. If you ordered a MAG box line, we also register your box's MAC address.
- instant
Step 1: Order received
You get an order ID (KMO-…) and a Pay Now link by email.
- minutes
Step 2: Payment confirmed
We match the payment to your order ID. Questions? We contact you on WhatsApp.
- Under 10 min
Step 3: Line created & sent
Username, password, server URL, M3U and EPG links arrive by email.
How does the refund process work, step by step?
Within 7 days of activation, a problem our technicians can't solve means a full refund. The process is short: tell us, let us try a fix, and if it still fails we refund through the original payment method.
- 1
Contact support
Message us on WhatsApp or email [email protected] with your order ID and what isn't working.
- 2
Troubleshooting
A technician tries to fix the issue — most problems are app settings or Wi-Fi and take minutes.
- 3
Decision
If it can't be fixed, we confirm the refund the same day.
- 4
Refund sent
We send it within 1–3 business days through the original payment method and give you a reference.
- 5
Line closed
Your login is deactivated when the refund is issued.
Full terms: Kemo IPTV refund policy.
What we promise — and what we don't
We promise clear prices, no contracts, human support and a 7-day refund. We don't promise that every channel is up every minute: sources occasionally drop, and when they do we fix or replace them as quickly as we can.
- One price list for everyone — from $13/month, no hidden fees.
- No automatic renewals and no stored cards.
- No fake reviews or ratings on this site — we only publish real customer feedback.
- Your details are used for your order and support only. See our privacy policy.
Test Kemo IPTV on your own TV tonight
Get a 24-hour trial with the full 34,000+ channel line-up, or pick a plan from $13/month. Prepaid, no contract, 7-day refund.